International Shipping PolicyUpdated 10 months ago

Shipping Overview:

• Warehouse Location: All items are shipped directly from our warehouse in Minneapolis, MN.*
• Processing Time: Your order will be processed and shipped within 24 business hours (excluding weekends and holidays).*
• Shipping Locations: We offer both domestic and international shipping (see details below).
• Packaging: Items are delivered in a protective bubble envelope.*
• Tracking: Once your order is fulfilled, you will receive an email with a tracking link. Please allow 24-48 hours for tracking information to update.
• Address Accuracy: Please double-check that billing and shipping addresses are accurate before submitting your order. Incorrect or incomplete addresses may cause delays.

International Shipping (Outside the U.S.):

• Carrier: Most international orders are shipped via USPS. If USPS does not deliver to your country, we will select an alternate carrier.
• Delivery Time: International orders typically arrive within 21 business days after shipping (excluding weekends and holidays). Please allow up to 25 business days for potential delays.
• Shipping Fees: Shipping and packing fees vary based on the weight of the order and the destination country.
• International Distributors:ExpressionMed products are also available through our international distributors in Canada, the UK, Australia, the EU, and South Korea:
  • Canada: Pimpmydiabetes.com
  • UK: https://www.diabeticsupply.co.uk/
  • Australia: https://www.oneand2.com.au/
  • EU: mysweetstitch.com
  • South Korea: https://smartstore.naver.com/alivepatch/search?q=expressionmed
• Customs & Fees: International customers are responsible for any duty fees, taxes, or other fees assessed by local customs authorities. These fees are paid directly to your local carrier or government.

For Domestic Shipping Policy, please see https://expressionmed-0acipcpfrse.gorgias.help/en-US/domestic-shipping-policy-723555 

*Please note that specific terms may vary for apparel and accessories. Please refer to https://expressionmed-0acipcpfrse.gorgias.help/en-US/apparel-and-accessory-orders-760468 for more details. If you have any questions or need further assistance, feel free to reach out to us at [email protected].